How to check Road tax delivery status

In Malaysia, having a valid road tax (also known as a vehicle excise license) is essential for legally operating any vehicle on the road. After renewing your road tax, it is understandable to be eager to receive it in the mail. Many people worry about how long their delivery might take and want to keep track of its progress. Fortunately, there are several ways to check on your road tax delivery status in Malaysia.

Online Tracking Road tax delivery status

Many Malaysians prefer the ease of online tracking for their road tax delivery. Here’s how the most popular options work:

MYEG

It is easiest and fastest way to check road tax delivery status in Malaysia.

1. Visit the MYEG website .
2. Enter your details: You’ll need your transaction ID (found in your renewal confirmation email or receipt) and your vehicle registration number.
3. Get an update: The website will show the current status of your road tax, such as whether it’s been printed, shipped, or is out for delivery.

Touch ‘n Go Wallet

It is also a way to see the status roadtax delivery/

1. Open your Touch ‘n Go eWallet app: Make sure you’re logged into your account.
2. Locate the Road Tax section: Depending on your app version, it might be under:
   • A main “Road Tax” icon
   • The “GOProtect” section, then “My Policies”
3. Find your renewal: Look for your most recent road tax renewal transaction.
4. “View Details” or “Track Order”: There should be an option to see more information about your renewal. This is usually where the tracking details are located.
5. Check the Status: The app should display the current stage of your road tax delivery (e.g., processing, shipped, delivered).

Tracking by Contacting the Service Provider

Sometimes, online tracking options might not provide all the information you need, or you may have specific concerns about the delivery of your renewed road tax. In these cases, directly contacting the service provider you used for renewal is an excellent solution. Here are the two primary methods:

Phone Support

• Find the Number: Each service provider, such as My Roadtax Store, will have a dedicated customer service phone number listed on their website. Contact on below Number.
  Here is the Number +603-7491 0102,
• Office Hours: Be aware that customer service lines typically have operating hours. Ensure you call within their stated business hours for assistance. Here are dedicated business hours.
  Monday–Friday: 10 AM–7 PM
• What They Can Do: Customer service representatives can directly access your order information and provide detailed updates on the status of your road tax delivery. They can address specific concerns, potential delays, and offer estimated arrival times.

Email Support

• Locate the Email Address: You’ll find the customer service email address on the company’s website, often within the same “Contact Us” or “Support” sections. You can contact with myroadtax store for this purpose.
  Here is the email general@myroadtax.store
• Provide Details: In your email, include your order number, renewal date, vehicle information, and clearly state your question about the road tax delivery status.
• Be Patient with Response Time: While email offers convenience, it may take longer to receive a response compared to phone support. Allow a few hours to a business day depending on the company’s response policy.